Customer information provided to Feelex is kept strictly confidential. It is only used for transactions, payments, and warranty information storage. It is not shared with third parties or used for advertising purposes without the customer’s consent.

Responsibility to protect consumers’ personal information:

  1. Feelex fully complies with regulations on the protection of consumers’ personal information in accordance with Decree 52/2013/ND-CP.
  2. All transaction information is kept confidential, except in cases where it is required to be provided when required by law enforcement agencies.

To ensure successful transactions and minimize potential risks, the e-commerce website applies the following transaction security mechanism:

Policy for protecting consumers’ personal information

  • We are committed to keeping customer information provided on the website confidential and using it for the right purposes, according to the following criteria:
    During the payment transaction process on the e-commerce website: feelexsale.com, we only store detailed information about the member’s paid orders, information about the member’s bank account number will not be stored.
  • Members will be responsible for the security and storage of all service usage activities under their registered name, password and email box. In addition, members are responsible for promptly notifying the e-commerce website: feelexsale.com of any unauthorized use, abuse, security breach, storage of third-party registered names and passwords for appropriate resolution.

Address of the information collection and management unit:
OZOVN TRADING AND SERVICES COMPANY LIMITED
Address: Lien Dong Village, Hong Quang Commune, Thanh Mien District, Hai Duong Province
Phone number: 1900 055 567
– Methods and tools for consumers to access and edit their personal data on the e-commerce system of the information collection unit: Customers can log in and edit their personal data.

Ensuring the safety and security of personal information

– Feelex ensures the safety and security of the personal information they collect and store, preventing the following acts:
a) Stealing or illegally accessing information;
b) Unauthorized use of information;
c) Unauthorized change or destruction of information.
– In case the information storage server is hacked, leading to loss of personal data, we will be responsible for notifying the authorities to promptly investigate and handle the incident and notify members.

Check, update and adjust personal information

  1. Information subjects have the right to request us to check, update, adjust or cancel their personal information.
  2. We are obliged to check, update, adjust, cancel the personal information of the information subject upon request or provide the information subject with tools to check, update, and adjust their personal information.
  3. The basic personal data of the member will be stored until there is a request for cancellation or the member logs in and cancels it. In all other cases, the member’s personal information will be kept confidential on our server.